Refund policy

Last updated: 07-06-2026

At Jani Paradise, customer satisfaction is important to us. We take great care in packaging and delivering our products in excellent condition. Because we sell food and consumable products, our return and refund policy is limited to specific situations as described below.

Please read this policy carefully before placing an order.

1. General Policy

Due to the nature of our products, returns are generally not accepted for food items unless the product you received is:

  • Damaged upon arrival
  • Incorrectly delivered
  • Missing from your order
  • Expired upon delivery
  • Defective, contaminated, or unsafe to consume

For hygiene and food safety reasons, we cannot accept returns for products that have been opened, used, or improperly stored after delivery.

2. Eligible Return Requests

You may request a return, replacement, or refund only if:

  • You received the wrong item
  • Your item arrived damaged
  • Your item was missing
  • Your item arrived expired or spoiled
  • There is a clear quality issue caused before delivery

3. Time Limit for Claims

All return or refund requests must be made within [X days] of receiving your order.

We recommend checking your items immediately upon delivery and contacting us as soon as possible if there is an issue.

4. How to Submit a Claim

To request a return, refund, or replacement, please contact us with:

  • Your order number
  • Full name
  • Clear photos or videos of the product and packaging
  • A brief explanation of the issue

Please send your claim to:

Email: [Insert Email Address]
Phone/WhatsApp: [Insert Contact Number]

5. Review of Claims

Once we receive your request, we will review the issue and may ask for additional information if needed. After reviewing your claim, we may:

  • Approve a replacement
  • Approve a refund
  • Offer store credit
  • Decline the request if it does not meet our policy conditions

6. Refunds

If your refund is approved, it will be processed back to your original payment method or another agreed method.

Please note:

  • Refund processing time may vary depending on your bank or payment provider
  • Shipping fees may not be refundable unless the issue was caused by us
  • Discounts, vouchers, and promotional offers may not be refunded in cash

7. Replacements

If a replacement is approved, we will arrange to resend the item as soon as possible, subject to stock availability.

If the product is out of stock, we may offer:

  • A refund
  • Store credit
  • An alternative product of equal value

8. Non-Returnable Situations

We cannot accept return, refund, or replacement requests for:

  • Opened food items
  • Products damaged after delivery due to improper storage
  • Orders where the shipping address provided was incorrect
  • Change of mind purchases
  • Minor packaging differences that do not affect product quality
  • Items reported outside the return request period

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it.

Orders that have already been processed, packed, or shipped may not be canceled.

10. Shipping Issues

We are not responsible for delays caused by courier services, weather, public holidays, or incorrect delivery information provided by the customer. However, if your order is lost or arrives damaged due to shipping issues, please contact us so we can review the matter.

11. Our Commitment

At Jani Paradise, we aim to deliver premium-quality dry fruits, nuts, saffron, snack mixes, and other products with care and attention. If something goes wrong with your order, we will always do our best to resolve it fairly.

12. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Jani Paradise
Website: janiparadise.store
Email: janiparadise2512@gmail.com
Phone: +601155815012
Business Address: Jalan Raja Uda, Wolly Avenue 12300 Penang