Shipping policy

Last updated: 07-06-2026

Thank you for shopping with Jani Paradise. We are committed to processing and delivering your orders as quickly and carefully as possible. This Shipping Policy explains how we handle order processing, delivery, shipping fees, and shipping-related issues.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation, unless otherwise stated on the product page or during special promotions.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Areas

We currently deliver to Malaysia. If you are unsure whether we ship to your area, please contact us before placing your order.

3. Shipping Methods and Delivery Time

Delivery times depend on your location and the courier service used. Estimated delivery time is usually:

  • West Malaysia: 2–5 business days
  • East Malaysia: 4–8 business days

Please note that these are estimated delivery times only and may vary due to courier delays, peak seasons, weather conditions, or public holidays.

4. Shipping Fees

Shipping fees are calculated at checkout based on your location, order weight, and shipping method selected.

In some cases, we may offer:

  • Free shipping on selected orders
  • Promotional shipping discounts
  • Special delivery offers during campaigns

Any shipping promotion will be clearly shown on our website when available.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number by email or message, depending on the courier used.

Please allow some time for the tracking information to update after dispatch.

6. Incorrect Address Information

Please make sure your shipping address, phone number, and recipient details are correct before completing your purchase.

Jani Paradise is not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete address information provided by the customer.

If a package is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply for re-delivery.

7. Delayed or Lost Parcels

While we work with trusted courier partners, delays may occasionally happen due to factors beyond our control.

If your parcel appears delayed or lost, please contact us and we will assist you in checking the status with the courier.

We are not responsible for delays caused by:

  • Courier service issues
  • Weather conditions
  • Public holidays
  • Peak-season delivery volume
  • Incorrect delivery details

8. Damaged Packages

Please inspect your parcel upon arrival. If your order arrives damaged, please contact us as soon as possible with:

  • Your order number
  • Clear photos or videos of the package
  • A brief explanation of the issue

This will help us review the situation and provide the best possible solution.

9. Multiple Item Orders

If your order contains multiple products, they may be shipped together or separately depending on stock availability and logistics arrangements.

10. Customs and Import Fees

At this time, we primarily serve customers in Malaysia. If any special delivery arrangement involves customs or import charges, the customer is responsible for any additional fees unless otherwise stated.

11. Our Commitment

At Jani Paradise, we take pride in delivering premium dry fruits, nuts, saffron, snack mixes, chocolates, and dates with care and attention. We aim to ensure your products arrive fresh, secure, and on time.

12. Contact Us

If you have any questions about shipping, please contact us:

Jani Paradise
Website: janiparadise.store
Email: janiparadise2512@gmail.com
Phone: +601155815012
Business Address: Jalan Raja Uda, Wolly Avenue 12300 Penang